At Chadwick Surveying, we are committed to providing high-quality services in Property Surveys, Energy Performance Certification, Inventories, and New Home Snagging Reports. We value the satisfaction of our clients and aim to resolve any complaints promptly and fairly.
1. Lodging a Complaint:
If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns with us as soon as possible. You can do this by:
- Email: Send an email to steve@chadwicksurveying.co.uk.
- Phone: Contact our customer service team at [01455 636349].
- In Writing: Send a written complaint to our address: [Chadwick Surveying, 99-109 Castle St. Hinckley, Leicestershire. LE10 1DA].
2. Complaint Details:
When making a complaint, please provide as much information as possible, including:
– Your name and contact details.
– A description of the issue.
– The date and location of the service.
– Any relevant documents or evidence.
3. Acknowledgment:
We will acknowledge your complaint within [X] working days upon receiving it. Our acknowledgment will include the name of the person handling your complaint and an estimated timeline for resolution.
4. Investigation:
Your complaint will be thoroughly investigated by an appropriate member of our team who was not involved in the original service. We may contact you for additional information if needed.
5. Resolution:
We aim to resolve your complaint within [X] working days of acknowledgment. If we need more time, we will keep you informed of the progress.
6. Final Response:
Once the investigation is complete, we will provide you with a final response, which will include:
– Details of our findings.
– Any remedial actions taken or proposed.
– An explanation of our decision.
– Information on what to do if you are not satisfied with the outcome.
7. Not Satisfied?
If you are not satisfied with our final response, you can refer your complaint to [Name of Relevant Ombudsman Service], an independent and impartial dispute resolution service. You will have [X] months from our final response to contact them.
8. Keeping Records:
We will maintain a record of your complaint and our response for [X] years in compliance with UK regulatory requirements.
At Chadwick Surveying, we take all complaints seriously and are dedicated to improving our services based on your feedback. Thank you for choosing us, and we appreciate your trust in our expertise.
